Refund policy
If you are not satisfied with your purchase of a DASTI product for any reason, you may easily return it within 14 calendar days of receipt, provided that you have all accompanying documents including tags, labels, and the receipt. To initiate the return process, you must complete an electronic return form and attach it to the product.
Please note that the product should not have any signs of use, and all transportation costs associated with the return or replacement of our products are to be covered by the buyer. The return of the product must be delivered to the following address: Ukraine, Kyiv, st. Raisy Okipnoi, 8, DASTI, FOP Atanova K.V, +38 (096) 773-55-25.
For international returns, any transport company that provides international transport services may be used, but the costs associated with sending the goods abroad are also to be borne by the buyer.
In Kyiv, the product can be returned to our store by first contacting our manager by phone +38 (096) 773-55-25. You must have all accompanying documentation and a payment card with you if the product was paid for at the terminal.
Methods of returning goods:
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You may return the product through the "Nova Poshta" company by sending the parcel to us at the following address: Kyiv, str. Raisy Okipnoi, 8, DASTI, FOP Atanova K.V, +38 (096) 773-55-25. All transportation costs incurred with the replacement and return of our products are to be covered by the buyer.
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Alternatively, you may return the product in person to our store. You must have all accompanying documentation and a payment card with you if the product was paid for at the terminal.
Methods of withdrawing funds:
When paying by card on the website, the money will be returned to the same card within 5-7 banking days after we receive the goods for quality control, preservation of labels and accompanying documents. According to the details of your card, the refund will be made within 1-3 banking days.
We hope you have a successful shopping experience with us. If you have any further questions, please do not hesitate to contact us at info@dasti.com or call us at +38 (096) 773-55-25 / +38 (063) 934-8972.
