These terms of the User Agreement, together with any other documents specified in this Agreement, determine the rules for using the Site, the terms of the public contract for the purchase and sale of goods and the provision of services through the Site.
Please read this Agreement carefully. By using our Site or placing an order, you accept the obligations stipulated by these Terms. If you disagree with the Terms or any part of them, please do not use the Site. If you have any questions about these Terms, you can contact us through the online cHat on our Site.
- TERMS AND DEFINITIONS
All capitalized terms are used in the following sense:
1.1 Site : The DASTI.com website
1.2 You: The User or the Buyer, depending on the context.
1.3 Contract: a sales contract concluded at a distance between the Buyer and the Seller, the terms of which are defined by these Terms.
1.4 User: a visitor to the Site
1.5 Buyer: User who places an order on the Site to purchase the Goods specified on the Site.
1.6 The seller or we: FOP Atanova Kseniya Volodymyrivna, EDRPOU: 2989322425, a legal entity created and existing under the laws of Ukraine, with its location at: Biloruska St., building 15A, sq. 53, m. Kyiv, 04119, Ukraine
1.7 Product: clothes, shoes, accessories and all other products from the assortment presented on the Site for sale.
2.1 These Terms are the only terms that apply to the use of the Site and supersede all other terms.
2.2 These Terms may be changed, so we advise you to regularly check their relevance because at the time you use the Site or place an order, the Terms valid at that time apply.
2.3 By using the Site, you agree to the following provisions:
(a) You may use the Site only for the purpose of placing legitimate inquiries or orders.
(b) You may not place speculative, false or fraudulent orders. If we have reason to believe that you have placed such an order, we have the right to cancel such an order and notify the competent state authorities.
(c) By placing an order on the Site, you warrant that you are legally competent and at least 18 years old. If you are under 18 years of age, you warrant that you use the site with the consent of your parent or guardian.
(d) You agree not to copy, reproduce, create, republish, download, print, publish, republish, broadcast, record, transmit or in any way distribute the materials on the Site or computer computer codes or elements containing the Site, except for personal use only, without the prior written consent of the Seller.
(e) You may not modify or distribute any changes to the content of the Site, including, but not limited to, removing the Seller's logos and trademarks.
(f) You agree not to damage, disrupt, or affect the security of any part of the Site, its content, or any network or software connected thereto. The Seller reserves the right to block access to the Site to any User in case of violation of the provisions specified above in this clause of the Terms.
2.4 You must also provide us with a valid e-mail address, postal address and/or other data and agree that we may use such data to identify you as a User or Buyer and to contact you as necessary
2.5 If you provided incomplete information or incorrect, false information, we will not be able to fulfill your order.
- AVAILABILITY OF GOODS AND DELIVERY SERVICES
The goods that we offer on the Site and their delivery service are available throughout the territory of Ukraine, with the exception of temporarily occupied territories and settlements, on the territory of which the state authorities of Ukraine temporarily do not exercise their powers. If it is impossible to deliver the order to your address, we will inform you about it.
- SIGNING A CONTRACT
4.1 Under the Agreement, the Seller undertakes to transfer to the Buyer the ownership of the Goods specified in the Buyer's order placed using the Site, and the Buyer undertakes to pay for and accept the Goods in accordance with these Terms.
4.2 You independently and at your own discretion choose the Goods available and offered for sale on the Site.
4.3 We draw your attention to the fact that the photographs accompanying the Product are simple illustrations and may differ from the Product's actual appearance. The description/specifications accompanying the Product provide basic, but not exhaustive, information about the Product. You can familiarize yourself with the Product on the Site description, but for additional information, you should contact us. All certificates of conformity, declarations of conformity, and hygiene certificates are provided at the request of the Buyer.
4.4 You confirm and place your order by clicking the "Pay" button. Before confirming the order, be sure to familiarize yourself with all the characteristics of the Product listed on the Site and with these Terms and Conditions.
4.5 By confirming the order, you agree that you have been duly notified by the Seller by the requirements of Part 2 of Art. 13 of the Law of Ukraine "On the Protection of Consumer Rights" on:
- name and location of the Seller;
- the procedure for accepting a claim;
- main characteristics and properties of the selected Product;
- the price of the Product, including the delivery fee, and payment terms;
- the warranty period of the Product, conditions of its use;
- procedure for termination of the Agreement.
If you need to clarify any of the above information, you can contact us.
4.7 The contract is considered concluded, and the Seller's proposal for its conclusion is fully accepted (accepted) by the Buyer from the moment the Buyer confirms the order.
4.8 After confirming and placing the order, you will receive an electronic message with information about your order to your e-mail address. Please read this message carefully. If you find any errors in your order, please notify us immediately.
4.9 If you placed an order incorrectly or we did not receive it, and at the same time, funds were debited from your account, such funds will be returned to you in full.
- AVAILABILITY OF GOODS
5.1 All orders for Goods are fulfilled subject to their availability.
5.2 If the Product you ordered is not available, we will notify you immediately, but no later than within 3 days following the day you placed the order, by means of a corresponding electronic message to your email address and have the right to exclude the corresponding Product from your order/cancel order.
5.3 In case of full or partial cancellation of a prepaid order, its value in the relevant part is returned to the Buyer.
- PRICE AND PAYMENT
6.1 The price of the Product is the price indicated on the Site at the time of placing the order, except in cases of obvious errors.
6.2 Despite our efforts to verify the correctness of the prices on the Site, errors are not excluded. If we discover an error in the price of the Product you ordered, we will immediately notify you and offer you to reorder at a new price or cancel the order. If we are unable to contact you, the order will be canceled and if you have already paid, you will be entitled to a full refund.
6.3 We are not obliged to sell you the Goods at an incorrect (lower) price (even after confirmation of the order) if the error in the price is obvious and we have every reason to believe that you could or should have noticed such an error.
6.4 The prices indicated on the Site do not include the cost of delivery, which is added to the price indicated on the Site.
6.5 Prices may change at any time; however (subject to the exceptions noted above) any change shall not affect orders placed and confirmed prior to the relevant price change.
6.6 We draw your attention to the fact that the prices indicated on the Site and the prices in the store coincide.
6.7 You can pay for the order using Visa, MasterCard payment cards, or in cash after receiving the order, unless otherwise provided by these Terms.
6.8 When paying with a payment card, by clicking the "Pay" button, you confirm that you are the owner of the card. We use standard technical means to protect your payment. To minimize the risks of unauthorized access, we encrypt your card data.
6.9 We draw your attention to the fact that according to the legislation of Ukraine, payment in cash upon delivery can be made for an amount not exceeding 50,000 hryvnias.
7.1 Except for cases of force majeure, we undertake to make all possible efforts to fulfill your order no later than the date confirmed by us by sending a corresponding electronic message to the e-mail address specified by you or to the specified telephone number.
7.2 If we are unable to deliver on the specified date, we will notify you immediately by sending an appropriate electronic message to the e-mail address specified by you or to the telephone number specified.
7.3 The delivery is considered to be made or the order is considered delivered at the moment of signing the documents on receiving the order at the agreed delivery address.
7.4 Together with the Goods, the Seller hands the Buyer the appropriate settlement document (bill of sale).
- 8. IMPOSSIBILITY OF DELIVERY
8.1 If it is your fault (for example, we could not contact you or you were not at the place of delivery, the parcel was not collected from the post office within 5 days): we will consider that you wish to terminate the Agreement. In this case, the Agreement is considered terminated by agreement of the parties.
8.2 Upon termination of the Agreement, we are obliged to reimburse you for all funds paid for the Goods within 7 days from the date of termination of the Agreement.
8.3 In this case, you agree to reimburse any shipping costs and costs incurred upon termination of the Agreement.
- 9. RISK OF ACCIDENTAL DESTRUCTION AND TRANSFER OF OWNERSHIP
The risk of accidental destruction of the Goods passes to you from the moment of ownership, namely:
(a) for prepaid Goods - from the moment of delivery of the Goods to you at the post office or
transfer of the Goods to the courier for delivery;
(b) for Goods paid upon receipt — from the moment of payment for the Goods.
- 10. EXCHANGE AND RETURN RULES
10.1 Exchange and return of Goods of proper quality
You have the right to replace the Product of appropriate quality with a similar product within 30 days, not counting the day of purchase, if the Product is not satisfactory in terms of shape, style, size or cannot be used for its intended purpose for other reasons.
You have the right to terminate the Agreement and return the Product of proper quality within 14
calendar days from the date of dispatch or purchase of the Goods.
You have the right to exchange the Product or terminate the Agreement under the following conditions (collectively):
(a) no more than 14 calendar days have passed since the date of shipment of the Goods, and
(b) The product has not been used (no signs of wear, washing, unusual odors, etc.), and
(c) the packaging and all labels, tags, labels, instructions, etc. are preserved in their original form and originally affixed, and
(d) the original or a copy of the billing document (bill of sale or cashier's receipt) issued to you together with the Goods, and
(e) all mandatory details of the settlement document are stored (clearly visible) on the settlement document, and
(f) the billing document relates to the Product being exchanged / returned, and
(g) in the case of return – You signed and handed over the act (statement) about the return of the product and the issuance of funds with the Product, and
(h) in the case of a return, the gift card with which the Product was purchased (if the Product was purchased with a gift card) has been provided.
Exchange and return of goods of appropriate quality are possible subject to the fulfillment of all the conditions indicated above.
Exchange or return of Goods of proper quality is carried out in the same way as they were purchased in the store or when sent by mail.
Exchange and return of goods of inadequate quality
If, in your opinion, the Product does not meet the terms of the Agreement (description on the Platform) and/or the requirements of the law at the time of delivery and/or during the warranty period specified in Clause 12 of the Terms, you should immediately contact us. The difference of design elements or design from those stated in the description on the Platform is not a sign of poor quality of the Product. If significant defects are discovered, confirmed, if necessary, by an expert's opinion, during the warranty period, you have the right to demand from the Seller at your own choice:
- terminate the Agreement and return the funds paid for the Product;
- exchange the Product for a similar or similar Product available from the Seller.
You have the right to exchange Goods of inadequate quality or to terminate the Agreement under the following conditions (collectively):
(a) no more than 14 calendar days have expired since the date of shipment of the Goods, or they have not expired
warranty period, and
(b) the defects of the Goods did not arise as a result of the Buyer's violation of the rules of use or
storage of the Goods (if necessary, to confirm this condition the Seller
carries out examination of the Goods), and
(c) the original or a copy of the settlement document (cashier's check, bill of lading) issued to you has been provided
(d) all mandatory details are preserved (clearly visible) on the settlement document
settlement document, and
(e) the billing document relates to the Product being exchanged / returned, and
(f) in case of return - You signed and handed over the act (statement) with the Goods
return of goods and issuance of funds, and
(g) in the case of a return, the gift card with which the Product was purchased (if the Product was purchased with a gift card) has been provided.
Exchange and return of goods of inadequate quality are possible only if all the conditions specified above are met.
10.2 Ways of exchanging and returning the Goods
Exchanges and returns are carried out at the expense of the Buyer.
(a) Exchanges and returns are made at the Seller's store.
Provided that all the rules specified above are followed, you need to visit the store, present your passport (or other identity document), provide a settlement document, as well as other documents provided for above, and sign an act (statement) about return of goods and issuance of funds.
In the case of returning the goods, the funds will be returned to you within 7 days from the day of receipt of the goods. Possible methods of refund:
- to a payment card - provided that the Buyer paid for the order by payment
by card or cash upon receipt;
- if the Product was purchased with a gift card, a refund
possible only for the gift card from which the purchase was made.
(b) Post Office Return (from Residence)
When returning by mail, you should fill out the form on the Site or in paper form (we attach the application to each parcel).
You must enclose the settlement document, as well as other required documents, in the package and hand over the packaged Goods to the courier or post office operator.
The courier or branch operator does not check the contents of the package. The Buyer bears all responsibility for the contents of the package, documents and the condition of the Goods.
After receiving the Product from the postal service, we undertake to properly check the Product being returned.
If consent is given, the funds will be returned to you within 7 days from the date of consent. Refund methods:
- to the payment card you indicated when filling out the form on the Site or in
- if the Product was purchased with a gift card, a refund
possible only for the gift card from which the purchase was made.
- 11. WARRANTY OBLIGATIONS
11.1 The warranty period for any Product is 30 days from the day you receive the Product, unless the Seller expressly states otherwise.
11.2 List of seasonal Goods, the warranty terms of which are calculated from the beginning of the corresponding period:
(a) Clothing, furs and other products:
(i) spring-summer season — from April 1;
(ii) autumn-winter season — from October 1.
(i) winter season — from November 15 to March 15;
(ii) spring-autumn season — from March 15 to May 15 and from September 15 to November 15;
(iii) summer season — from May 15 to September 15.
- 12. NOTICES AND FEEDBACK
12.1 You can send us any messages through the online cHat on our website, by mail or to the indicated messengers.
12.2 To communicate with you, we use your contact details specified when placing an order or request. We may send you electronic messages.
12.3 We will be happy to receive your comments and feedback. You can send your comments and feedback via online cHat on our Site, via mail or google feedback.
- 13. OUR RIGHT TO MODIFY THESE TERMS
13.1 By placing an order, you accept the Terms and Conditions published on the Site at the time
placing your order.
13.2 We reserve the right to revise and change these Terms from time to time.